The first printer was a Canon and it printed beautiful pictures. That's what I was in the middle of doing. We had some pictures done recently and I wanted to put them up. I selected two beautiful pictures, one of each of my children. My daughter's picture printed, but before my son's could come out, I got an unfixable printer error. I went online and did everything, every trick I could find. What I learned was that somehow, between picture one and picture two, the printhead died. We'd had it a few years, it had done its job. It was inconvenient, however, because I needed to fill out some forms and email them to someone. When the printhead went, it killed the scanner part of the printer too. Stress!
Luckily, we had a second printer. My mother-in-law, a while ago, bought a fancy new printer and gave us her old one, which was still pretty fancy. I knew one day the Canon would go, so I kept the HP they were giving us. We used it a few times, but not a lot. The Canon printed great pictures and was less bulky. Now that the Canon was dead, it was time to put the HP into full service. So I thought... The HP was out of ink! Easy enough fix, though expensive. In the meantime, the scanner was fully available, so my Hubby printed the forms at work, I filled them out, scanned them and sent there where they need to go. Yay! Stress gone! Until.... I put the ink in the printer. Print error! Nothing will print! Seriously? How could both printers be dead? Once ink is open, stores aren't supposed to take them back. I tried all the tricks that the internet found for me (again), but nothing worked. I contacted HP support and they referred me to the same tricks. When I told them that didn't work, they gave me a number to call. Then I was hung up on.
So, I called Staples, the company I ordered the ink from. Why hadn't I called them first? Well, the ink was opened and packaging gone. After a discussion with a customer service agent, and his discussion with his supervisor, they gave me a credit for the value of the ink. Now, I will to buy a new printer with my Staples credit. Probably not an HP, though I have an HP laptop.... Staples was fantastic. I explained my problem and they helped me out. Yes, I have to by a printer from them and it's not like the money for the ink is going to detrimentally affect their bottom line, but they could have just said, no.
It's been a frustrating time. I thought I had two printers, when it turned out I had zero. I thought I wasted money on printer ink, which we know costs about as much as a new printer. I was so stressed when I needed to print important things. I feel like it's all such a waste. All those electronics and the ink. I hope the environment doesn't hate me. Buying a new printer is nice though.